Welcome to 1300 Melbourne Cab. By booking a ride or using our website and services, you agree to the following terms and conditions. These terms are created to ensure a safe, dependable, and comfortable travel experience for every customer.
Booking and Confirmation
All bookings must be completed with accurate details, including pickup location, time, and contact information. Once your booking is confirmed, our team will assign the most suitable vehicle, including Premium Service cars and Maxi Van options when required. Any changes or cancellations should be made as early as possible to avoid inconvenience.
Customer Responsibilities
- Provide accurate pickup and drop-off information at the time of booking.
- Be prepared at the scheduled pickup time to prevent waiting charges.
- Treat drivers and vehicles respectfully at all times.
- Take care of luggage and personal belongings responsibly.
- Notify us in advance for any special travel requirements.
Service Policy
- Fares are determined based on distance, duration, and service type.
- Premium Service vehicles provide added comfort and priority service.
- Maxi Van bookings depend on availability and passenger requirements.
- We reserve the right to refuse service in cases of unsafe behaviour.
- Delays may occur due to traffic, weather, or unexpected conditions.
Liability and Safety
1300 Melbourne Cab strives to provide reliable transportation; however, we are not liable for delays beyond our control. Customers are encouraged to secure personal belongings and follow all safety guidelines during the journey.
By using our services, you accept these terms and support us in delivering a professional and reliable transport experience.
