At 1300 Melbourne Cab, our focus is to deliver a dependable and comfortable travel experience for every customer. We recognise that travel plans may change, which is why we have designed a clear and fair cancellation and refund policy to ensure complete transparency.
Passengers are free to cancel their booking anytime before the scheduled pickup. We encourage early cancellations to help avoid any inconvenience. Bookings cancelled within an acceptable timeframe will not incur any charges. However, last-minute cancellations or no-shows may result in a small fee, depending on the service and timing.
For prepaid reservations, refunds are handled based on the cancellation timing. Once approved, refunds are issued to the original payment method within a few working days. Our support team is always ready to assist with refund requests or any booking-related concerns.
- Cancellations made well in advance qualify for a full refund.
- Late cancellations may involve a minimal fee depending on timing.
- No-show bookings may not be eligible for refunds.
- Refunds for prepaid bookings are returned via the original payment method.
- Booking changes can be requested based on availability.
- Premium services or Maxi Van bookings may follow specific conditions.
- Our support team is available to assist with all cancellation queries.
We respect your time and trust. Our aim is to maintain a simple and transparent process, allowing you to book confidently every time you choose 1300 Melbourne Cab.
